User review
of LiveAgent
Good Help Desk Solution
-
by Vadim Bogdanov
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
Yes, But need more testing time. Better then freshdesk.
What aspects are problematic or could work better?
VOIP integration
What features/services would you like to see in future versions of this product?
Visual IVR and better phone integration
What specific problems in your company were solved by this product?
Client support
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Real Estate
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Freshdesk
Why did you decide to change it?
Limited futures
Are you satisfied with the change?
Still testing
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
$177
What is your total annual cost for using this product?
$2200
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Key Features
Integrations ok
3
Collaboration Features ok
3
Mobile Support ok
3
Customization ok
3
Security & Support
Customer Support ok
3
