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User review of LiveAgent

Good Help Desk Solution

- by Vadim Bogdanov

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Yes, But need more testing time. Better then freshdesk.

What aspects are problematic or could work better?

VOIP integration

What features/services would you like to see in future versions of this product?

Visual IVR and better phone integration

What specific problems in your company were solved by this product?

Client support

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Real Estate

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Freshdesk

Why did you decide to change it?

Limited futures

Are you satisfied with the change?

Still testing

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

$177

What is your total annual cost for using this product?

$2200

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Key Features

Integrations
3
ok
Collaboration Features
3
ok
Mobile Support
3
ok
Customization
3
ok

Security & Support

Customer Support
3
ok