- Home Help Desk Software LiveAgent Good Value, Doesn’t Slow Website Performance
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User review
of LiveAgent
Good Value, Doesn’t Slow Website Performance
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by Allison Voigts
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
We changed to LiveAgent from ZenDesk primarily because ZenDesk was dragging down our website PSI scores too much. But the best part is that LiveAgent is even cheaper!
What aspects are problematic or could work better?
The user interface could be nicer -- Not as many customization options to the design.
What features/services would you like to see in future versions of this product?
More customization, more insight into where chat visitors are coming from.
What specific problems in your company were solved by this product?
Provided us a live chat tool that's lightweight on our website.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Real Estate
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
ZenDesk
Why did you decide to change it?
Website performance
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization ok
3
Security & Support
Security very good
4
Customer Support very good
4
