What are the best aspects of this product?
It's very convenient to be able to combine the ticketing system with our Live Chat to keep everyone organized and on the same page. It's a fairly user-friendly interface that doesn't require a lot of technical knowledge to set up.
What aspects are problematic or could work better?
What features/services would you like to see in future versions of this product?
The only issue I have is the Knowledgebase has to be implemented from within the app now, where before we had the software on our server, so the knowledgebase was part of our site and helped SEO. If we were to use it now, we'd have to keep using LiveAgent indefinitely to maintain the pages, and that's not a restriction we want on our account.
What specific problems in your company were solved by this product?
Having direct lines of communication to customers in real time.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Can't remember but it started with an A, I believe.
Why did you decide to change it?
Other software was clunky and outdated. Not at all user friendly.
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?