Great App for Efficiency

What are the best aspects of this product?

It's very convenient to be able to combine the ticketing system with our Live Chat to keep everyone organized and on the same page. It's a fairly user-friendly interface that doesn't require a lot of technical knowledge to set up.

What aspects are problematic or could work better?

I had some issues getting the correct JavaScript updated on our site to trigger automated chats, but support was extremely helpful and attentive and got me going quickly.

What features/services would you like to see in future versions of this product?

The only issue I have is the Knowledgebase has to be implemented from within the app now, where before we had the software on our server, so the knowledgebase was part of our site and helped SEO. If we were to use it now, we'd have to keep using LiveAgent indefinitely to maintain the pages, and that's not a restriction we want on our account.

What specific problems in your company were solved by this product?

Having direct lines of communication to customers in real time.

Are you a current user of this product?

Yes