What are the best aspects of this product?
Short learning curve, robust features, ability to create tickets. We have an online furniture store and we use this software to communicate with customers in real time, answer questions, etc. The interface shows us who is shopping, what part of the country they're from, what page they're viewing on our site, etc. Highly recommend.
What aspects are problematic or could work better?
We haven't had any problems with this software. It is exactly as described.
What features/services would you like to see in future versions of this product?
What specific problems in your company were solved by this product?
We are now able to communicate with potential customers who either don't want to take the time to call us or simply prefer easy chat.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?