User review
of LiveAgent
Great Customer Service Management Tool
-
by Luis Alvarado
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Has the ability to work with tickets that come from different sources like Chat, Email, Forms, etc. Which allows for multiple channels for support managed by the same individuals that can distribute the work accordingly.
What aspects are problematic or could work better?
Sending emails as a team always puts the agent's name on the signature and sometimes you don't need that.
What features/services would you like to see in future versions of this product?
To be able to send emails as a team and not mention my name in the signature
What specific problems in your company were solved by this product?
We are now providing chat support, and incoming group email are generated as tickets so that we have a centralized support portal where tasks can be distributed.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
tawk.to
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
How long is your contract with the vendor?
Unlimited
