User review
of LiveAgent
Great Customer Support programm
-
by Inna Vilenska
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
As I manager I use mostly reporting sections, and it works perfectly - gives answers to any of my performance/efficiency questions, giving detailed info for any segment.
What aspects are problematic or could work better?
Don't have any specific issues with the program.
What features/services would you like to see in future versions of this product?
Chat bot
What specific problems in your company were solved by this product?
Customer Service daily work. Excellent service to our customers. Comprehensive reporting for management
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Sorry, don't remember the name
Why did you decide to change it?
Not enough features
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features amazing
5
Mobile Support very good
4
Customization very good
4
Security & Support
Security amazing
5
Customer Support amazing
5
