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User review of LiveAgent

Great functions for fair prices

- by Martin Danada

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Great functions for fair prices. Customer support is on very high level.

What aspects are problematic or could work better?

Mobile app - there is missing html messages support in that app.

What specific problems in your company were solved by this product?

Application has help us to make an order in our communication with customers. Our performance is now much more higher.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
3
ok
Customization
4
very good

Security & Support

Security
5
amazing
Customer Support
5
amazing