Great Helpdesk & Ticketing System

What are the best aspects of this product?

Tracking tickets

Setting up users

Managing contacts

What aspects are problematic or could work better?

None that I have seen so far

What features/services would you like to see in future versions of this product?

Automated prioritization of tickets based on issue raised by user

What specific problems in your company were solved by this product?

Need for a reliable helpdesk system

Are you a current user of this product?

Yes