Great live chat, easy to setup and affordable

What are the best aspects of this product?

LiveAgent has helped us save a lot of time. We were getting a lot of "consultations" scheduled by website visitors who simply wanted to ask a question about a blog post. Now, those questions come in through live chat and are addressed in 30 seconds, rather than clogging up our meeting calendar

What aspects are problematic or could work better?

Some of the more advanced features are tricky to setup, but the LIveAgent support is great helping where needed.

What features/services would you like to see in future versions of this product?

I don't really think that way. I like what LiveAgent offers for the price point. I'm happy with that. I'm excited to test our new features when released, but there's nothing that is a "must have" that is missing.

What specific problems in your company were solved by this product?

We were getting a lot of "consultations" scheduled by website visitors who simply wanted to ask a question about a blog post. Now, those questions come in through live chat and are addressed in 30 seconds, rather than clogging up our meeting calendar

Are you a current user of this product?

Yes