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User review of LiveAgent

Great online live chat support

- by Terry

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

This is one of the best way to start online chat with our clients, customers and public. The product provides lot of settings that are great for beginners and professionals, rating of operators and performances, statistic and other overview. The mobile app export to .csv overview and works with operation account. In my opinion one of the best way for providing best customer service is through the online chat provider.

What aspects are problematic or could work better?

I don’t like that only operator and admin have user access. Also, I sometimes miss the space for inside news, and I don’t like the response of the website.

What specific problems in your company were solved by this product?

It helps us to provide great customer service and support, we build trust with our customers via live support software. This is much faster than emailing. We even use this product for selling our goods.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Oil & Energy

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.