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User review of LiveAgent

Great product for a great price!

- by Carey Runyard

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Live Agent is very easy to use and navigate. Very simple to set up. It has a nice, easy design. I like that it is affordable and very easy to understand when setting up and using. We have been able to respond quickly to customers and have had questions and comments come in using this product that the client may not have been willing to call and ask.

What aspects are problematic or could work better?

Have no complaints. At the moment I have nothing that I would change.

What specific problems in your company were solved by this product?

We are a small company and we were able to add another channel of communication for clients/potential clients without having to incur a large cost.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Market Research

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

Just the monthly fee.

What is your total annual cost for using this product?

approximately $150

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Customization
4
very good

Security & Support

Security
4
very good
Customer Support
4
very good