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User review
of LiveAgent
Great product with excellent support team
-
by George Petrou
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Automated ticket assignment from bespoke forms. User controls, roles and departments.
What aspects are problematic or could work better?
we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch.
What features/services would you like to see in future versions of this product?
Same functions on ipad app as desktop version.
What specific problems in your company were solved by this product?
Auto assigning of tickets where possible to cut back on manual assigning across the business.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Spiceworks
Why did you decide to change it?
Outgrew the platform and it became unsupported
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
