What are the best aspects of this product?
I like that we can provide fast and direct service to our customers, we can answer customer’s question in less than no time. The other great thing about this software is the price, the price is reasonable. You get complete service with this tool, it starts with great ticketing system to service chat and a client’s help desk.
What aspects are problematic or could work better?
There are some features I miss in mobile app. Sometimes it can be slow when loading.
What specific problems in your company were solved by this product?
First of all LiveAgent helps us to save lot of time and money by providing email client service. We have overview over the tickets, the service speed is better and more professional. We look forward to include chat service on our website. We have more and more satisfied clients and sales.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Luxury Goods & Jewelry
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?