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User review of LiveAgent

Great product with reasonable price

- by Mercedes

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like that we can provide fast and direct service to our customers, we can answer customer’s question in less than no time. The other great thing about this software is the price, the price is reasonable. You get complete service with this tool, it starts with great ticketing system to service chat and a client’s help desk.

What aspects are problematic or could work better?

There are some features I miss in mobile app. Sometimes it can be slow when loading.

What specific problems in your company were solved by this product?

First of all LiveAgent helps us to save lot of time and money by providing email client service. We have overview over the tickets, the service speed is better and more professional. We look forward to include chat service on our website. We have more and more satisfied clients and sales.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Luxury Goods & Jewelry

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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