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User review of LiveAgent

Great Quality Product!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The GUI make this very easy to use - my particular favourite being the filtered views which I can completely customise to my personal preferences. The ability to see what colleagues are typing allows for quicker assistance and response times. Automated responders also work a treat! All in all, love it!

What aspects are problematic or could work better?

Nothing I can think of but you could perhaps look at creating a standalone desktop application?

What features/services would you like to see in future versions of this product?

You could perhaps look at creating a standalone desktop application?

What specific problems in your company were solved by this product?

We were looking for a more reliable package to what the previous vendor had on offer.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Media Production

USAGE & IMPLEMENTATION

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
5
amazing
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing