What are the best aspects of this product?
The GUI make this very easy to use - my particular favourite being the filtered views which I can completely customise to my personal preferences. The ability to see what colleagues are typing allows for quicker assistance and response times. Automated responders also work a treat! All in all, love it!
What aspects are problematic or could work better?
Nothing I can think of but you could perhaps look at creating a standalone desktop application?
What features/services would you like to see in future versions of this product?
You could perhaps look at creating a standalone desktop application?
What specific problems in your company were solved by this product?
We were looking for a more reliable package to what the previous vendor had on offer.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?