Great Quality Product!

What are the best aspects of this product?

The GUI make this very easy to use - my particular favourite being the filtered views which I can completely customise to my personal preferences. The ability to see what colleagues are typing allows for quicker assistance and response times. Automated responders also work a treat! All in all, love it!

What aspects are problematic or could work better?

Nothing I can think of but you could perhaps look at creating a standalone desktop application?

What features/services would you like to see in future versions of this product?

You could perhaps look at creating a standalone desktop application?

What specific problems in your company were solved by this product?

We were looking for a more reliable package to what the previous vendor had on offer.

Are you a current user of this product?

Yes