Great Service

What are the best aspects of this product?

All in one solution with a universal inbox – all tickets and chats are managed from one place. Hybrid ticket stream is perfect, the conversation started with a live chat can continue seamlessly by e-mail. Call center integration looks very interesting too, but we did not use it yet. We have switched from Zendesk, LiveAgent offers all we need, it is easy to use and much more better priced than Zendesk which was one of the main reason why to switch from Zendesk. We can recommend LiveAgent to everyone who is looking for a Zendesk alternative with lower costs. Customer support is perfect. Configurable chat widgets is also a perfect feature!

What aspects are problematic or could work better?

The Android app design and UI is really awful and outdated, mobile app should be redesigned as soon as possible. The app is not sexy, but it works.

What features/services would you like to see in future versions of this product?

The Android app design and UI is really awful and outdated, mobile app should be redesigned as soon as possible. The app is not sexy, but it works.

What specific problems in your company were solved by this product?

We were solving the problem of customer support by providing a live chat feature on our website. This has allowed us to provide better customer service and support to our customers. It has also allowed us to improve our communication with our customers.

Are you a current user of this product?

Yes