User review
of LiveAgent
Great Service!
-
by Devendra Warke
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I like how we can manage all of our tickets (internal and external) in a single place rather than having them all scattered across different services. We switched to LiveAgent from Zendesk as LiveAgent is much more cheaper than them with the same features.
What aspects are problematic or could work better?
The UI/interface of the website could be made a little more easier to navigate. The UI also needs a quick update.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk
Why did you decide to change it?
Zendesk was costly for us. We came across LiveAgent which happened to be cheaper.
Are you satisfied with the change?
Yes.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features amazing
5
Mobile Support ok
3
Customization very good
4
Security & Support
Security amazing
5
Customer Support amazing
5
