User review
of LiveAgent
Great software!
-
by Adam Szucs
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Pros: Easily track everything. We used excel for tracking, it's a way better and there are a lot of more features too.
What aspects are problematic or could work better?
Cons: It is a bit difficult for some of our colleagues to use.
What features/services would you like to see in future versions of this product?
Project management features.
What specific problems in your company were solved by this product?
Tracking conversations.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
The implementation was free.
What is your total annual cost for using this product?
$60/mo
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No.
