- Home Help Desk Software LiveAgent Great software for custom forms and live chat
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User review
of LiveAgent
Great software for custom forms and live chat
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by Simon Pitt
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
making custom forms so i can add one to a post checkout, for users to complete and give me the informaiton i need to get started.
What aspects are problematic or could work better?
logs you out all the time for non activity, so no way to keep livechat online all day without taking up time (for a new biz with little activity)
What features/services would you like to see in future versions of this product?
keep livechat logged in
What specific problems in your company were solved by this product?
live chat / custom forms
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Environmental Services
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What is your total annual cost for using this product?
360
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
