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User review of LiveAgent

Great Sowftware

- by Sarune Saulyte

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The ability to integrate all social media platforms in one place is an amazing bonus, as it saves a lot of valuable time and helps manage time more efficiently.


Another thing I like is the ability to have tickets and chats in one place.


The ease of use makes Live agent probably the best software for relations with customers.

What aspects are problematic or could work better?

Sometimes it is a bit laggy, but I haven't faced anything major.

What features/services would you like to see in future versions of this product?

I believe it is already fully functioning and enough for us.

What specific problems in your company were solved by this product?

We have simpler and faster communication with our clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

custom

Why did you decide to change it?

LiveAgent is better, we have tickets in one place

Are you satisfied with the change?

yes

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

I don't know

What is your total annual cost for using this product?

I don't know

How long is your contract with the vendor?

more_than_1_year

Did you get any discount for this product? How much?

I don't know

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
4
very good
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing