Great ticketing software package at an affordable price

What are the best aspects of this product?

Having all tickets (and chats etc.) pertaining to one specific customer in one place (regardless of which agent and when tickets were created) is very helpful. The software we are currently using does not do that and it takes time to find information in previous tickets.

What aspects are problematic or could work better?

This is just a personal thing, but I’m not such a big fan of having a “Leaderboard” comparing agents. Other than that, no cons.

Are you a current user of this product?

No