User review
of LiveAgent
Great Tickiting system and much more!!!
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by Chris Benschoter
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
My school needed a new Help Desk Ticketing System, and we tried a few including LiveAgent. We loved the ease of use and the Office365 integration. It is very intuitive and I highly recommend it.
What aspects are problematic or could work better?
I have been using LiveAgent for a few months now and have not had an issue that was not solvable by their support.
What specific problems in your company were solved by this product?
We needed a cost effective Help Desk Ticketing system that was could grow as our needs grow, and LiveAgent was the best one we tried.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
E-Learning
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
