User review
of LiveAgent
Great tool
-
by Ricardo Passos
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Live agent is a strong tool and can help a Lot small and big companies, the ticket Managment has many features and is very intuitive.
What aspects are problematic or could work better?
There are no feature that we like least.
What specific problems in your company were solved by this product?
The tool is helping us a Lot for our ticket Managment needs and we are very happy with It.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Security and Investigations
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk
Why did you decide to change it?
Zendesk is much expensive for less features
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What is your total annual cost for using this product?
R$ 1800
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
