Great tool for customer service at scale.

What are the best aspects of this product?

We receive a lot of emails and chats so liveagent helps a lot with managing that level of interaction.

What aspects are problematic or could work better?

Poor statistics and reporting, a more granular approach would be better.

What features/services would you like to see in future versions of this product?

Better stat reporting

What specific problems in your company were solved by this product?

We use LiveAgent to have a unified help desk for all departments. We have internal help desk tickets for software support and also handle external complaints. The live chat feature is great, along with the ticketing system.

Are you a current user of this product?

Yes