Great universal software for costumer support centers

What are the best aspects of this product?

Software allows to unify all client communication medias - emails, calls, chat, social media- into one inbox that is easy to manage and prioritize

What aspects are problematic or could work better?

handling large data

What features/services would you like to see in future versions of this product?

translation function in chat

What specific problems in your company were solved by this product?

we were using a different software for emails, calls, chat - was difficult to track all communications - now is easy and more cost effective

Are you a current user of this product?

Yes