User review
of LiveAgent
Great value, Great Product
-
by Ross McCandless
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
- The price you pay for it.
- Colour coded tickets.
- Statistics about your use.
What aspects are problematic or could work better?
It sometimes doesn't load for us. Not often but enough that it can get annoying.
What features/services would you like to see in future versions of this product?
Ability to lump all forwarded messages into one chain.
What specific problems in your company were solved by this product?
Handling lots of emails going to a group of client support workers.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Transportation/Trucking/Railroad
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
15$ per month per user
What is your total annual cost for using this product?
Unsure
How long is your contract with the vendor?
Unlimited
FEATURE DETAILS
Key Features
Customization very good
4
Security & Support
Customer Support amazing
5
