User review
of LiveAgent
I am using LiveAgent for last 6 months.
-
by Dheeraj Sharma
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
A well organized platform for customer support. all three communication modes( email, phone call, chat) are well integrated in the system. User Interface is very simple and product itself is easy to use!
What aspects are problematic or could work better?
Interaction and integration of social media platforms can be improved.
What features/services would you like to see in future versions of this product?
Integration with Whatsapp.
What specific problems in your company were solved by this product?
In our company we basically solve customer queries and issues regarding our business.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
Don't know
What is your total annual cost for using this product?
Don't Know
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Don't know
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features amazing
5
Mobile Support ok
3
Customization very good
4
Security & Support
Security amazing
5
Customer Support amazing
5
