What are the best aspects of this product?
In my experience, LiveAgent software is one of the most comprehensive help desk solution in the market today. I like that we can easily manage the support online. We used other solution before this one and it didn’t really meet all our needs, then our IT department find that LiveAgent is best tool with great options provided. It is easy to use, affordable and it provides wide spectrum of channels.
What aspects are problematic or could work better?
We would like to see more functionality on the Android app. I would like to see new tickets on the app icon and desktop version. I like that the product constantly improves itself and they always release new and new features so these ideas are only matter of time.
What specific problems in your company were solved by this product?
If you want to make your business one of the best then you need to provide BEST customer support. Thankfully, LiveAgent offers everything you need in order to improve your business and to provide best customer service to both your current and potential customers.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year