I recommend LiveAgent because it enables exceptional customer support

What are the best aspects of this product?

LiveAgent is a very customizable solution that is both easy to install and use. Since it is intuitive, it does not take long for our customers to adopt it so they no longer have to go through the email route and wait a long time for responses. The solution's desktop sharing has also been helpful because it has allowed us to see exactly the problems our customers are experiencing for us to better support them.

What aspects are problematic or could work better?

There is nothing I do not like when it comes to LiveAgent's interface. However, the menu list can be improved. It would also be great if they can do something about their automation. Apart from that, we have no other issues.

What specific problems in your company were solved by this product?

With LiveAgent, we were able to produce multiple reports regarding our support tickets and performance. As such, we have improved our support and ensured that every customer query is addressed to avoid wasting their time. This is why we recommend LiveAgent.

Are you a current user of this product?

No