User review
of LiveAgent
Is really easy and convenient to use.
-
by Ieva Lukstiņa
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
LiveAgent is really easy and convenient to use. Always have no problems to do my work. As a customer support even in stressful situation helps a lot.
What aspects are problematic or could work better?
It can be that some technical issues can appear. The customer support from LiveAgent is very helpful and solve the technical issues fast.
What features/services would you like to see in future versions of this product?
I would like to have a better internal chat integrated in the software
What specific problems in your company were solved by this product?
The communication with the clients and partners.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
As a employee I do not have this information.
What is your total annual cost for using this product?
As a employee I do not have this information.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
As a employee I do not have this information.
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
