Just what we needed!

What are the best aspects of this product?

Quick set up, had us up and running very quickly.
Ease of set up and training for our new agents.
Ability to create custom filter and tags to help identify, sort, and track customer tickets and issues.
Simiple billing structure.
Integraton with social platforms and chat options.

What aspects are problematic or could work better?

Did not work with our original 800 number provider, had to switch after set up and operational.

What features/services would you like to see in future versions of this product?

N/A

What specific problems in your company were solved by this product?

Customer chat from webse and social platforms, ticket tracing, customer information retention.

Are you a current user of this product?

Yes