User review
of LiveAgent
Live Agent has enhanced our work flow!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Transferring tickets with ease, adding tabs and organizing tickets from customers has been extremely helpful.
What aspects are problematic or could work better?
Nothing problematic, sometimes the processing of the page is a little laggy, but nothing major.
What features/services would you like to see in future versions of this product?
None I can think of.
What specific problems in your company were solved by this product?
Live Agent has saved our customer experience! We are able to respond to customers effectively and efficiently. With our other platform, we had experiences where tickets were being lost and we couldn't organize tickets well enough to make sure everyone was responded to. Now, nobody is missed and everything is seamless.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Gmail and Zendesk
Why did you decide to change it?
For better organization and keeping track of tickets.
Are you satisfied with the change?
Yes!
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
