- Home Help Desk Software LiveAgent Live Agent – Very Intuitive and Good Support
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User review
of LiveAgent
Live Agent – Very Intuitive and Good Support
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by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
It's very user friendly; it's visual, intuitive, and it handles the main ticket statuses automatically in a very intuitive and logical way. Setting up the rules is very flexible. The pricing is very competitive, giving the full-featured ticketing option for the basic price.
What aspects are problematic or could work better?
It could have previous and next button on the tickets to browse without having to back to the list. It could also have
What specific problems in your company were solved by this product?
Better tracking of support requests, and better intra-office communication.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Outlook
Why did you decide to change it?
Outlook did not offer enough tools to track client requests.
Are you satisfied with the change?
So far, yes.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What is your total annual cost for using this product?
$700
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
Yes - 30%
