MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of LiveAgent
User review of LiveAgent

Live Agent – Very Intuitive and Good Support

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It's very user friendly; it's visual, intuitive, and it handles the main ticket statuses automatically in a very intuitive and logical way. Setting up the rules is very flexible. The pricing is very competitive, giving the full-featured ticketing option for the basic price.

What aspects are problematic or could work better?

It could have previous and next button on the tickets to browse without having to back to the list. It could also have

What specific problems in your company were solved by this product?

Better tracking of support requests, and better intra-office communication.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Outlook

Why did you decide to change it?

Outlook did not offer enough tools to track client requests.

Are you satisfied with the change?

So far, yes.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What is your total annual cost for using this product?

$700

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

Yes - 30%

FEATURE DETAILS

No information provided by the reviewer.