User review
of LiveAgent
Live Agent Review!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Great support library function that allows for me to store knowledge-based articles in it.,
What aspects are problematic or could work better?
Their onboarding process could have been slightly better but even so, it is a great product
What features/services would you like to see in future versions of this product?
More internal communication feature and project management feature for team to work on support/knowledge-based articles together.
What specific problems in your company were solved by this product?
Support/helpdesk issue!
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
