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User review of LiveAgent

Live Agent is a ticket killer!

- by Equipe Assyst

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We used Zendesk before and I'm can tell that Live Agent is faster, cleaner and more easy to use.

In Zendesk, you need to refresh page every time, to see new tickets, and also, they automation is very confusing and if you do anything wrong (you do, trust me), Zendesk will send daily mails to yours customers.

Now, with Live Agent, automation is too easy and powerful. All triggers are clear.

Also, Live Agent Self-Hosted is amazing fast and stable (never see a downtime).

What aspects are problematic or could work better?

No problems until now.

What specific problems in your company were solved by this product?

All types of problems. Per example: RMA, Refunds, New Orders and others.

I'm create triggers (automation) to every problem that my customers have.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Zendesk
Freshdesk

Why did you decide to change it?

Live Agent is more powerful and easy to use

Are you satisfied with the change?

100%

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

Zero, I'm did myself

What is your total annual cost for using this product?

$ 500

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
4
very good
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing