User review
of LiveAgent
Liveagent efficient ticket system
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look after our customers
What aspects are problematic or could work better?
When manually selecting a department you are unable to select the users from only the department you select
i.e all users are displayed regardless
What features/services would you like to see in future versions of this product?
as above filtering the agent list based on the department
What specific problems in your company were solved by this product?
so response and non department specific tickets
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Furniture
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
spiceworks
Why did you decide to change it?
kept crashing and was slow
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
not sure
What is your total annual cost for using this product?
not sure
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
yes small percentage
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support very good
4
