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User review of LiveAgent

Liveagent – exactly what we needed

- by Edvinas Barkauskas

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Liveagent provides an exceptional interface which is really easy to use, furthermore it has a load of features. My favorite features would be the tagging system. Client can rate our agents (reward or rebuke), you can track the statistics, you can turn off chats when needed. It has even a "Pause" mode :)

What aspects are problematic or could work better?

The issues could be handled sooner, however, overall it is fine :)

Are you a current user of this product?

Yes

No information provided by the reviewer.

FEATURE DETAILS

No information provided by the reviewer.