LiveAgent for administrative team

What are the best aspects of this product?

It allows to be coordinated as a team and have all the sales information centralized in a same ticket.
We adopted it very quckly and it is very easy to use. Our customer service has been improved a lot thanks to LiveAgent. And we can have access to real time information, something esential for us in the travel and tourism sector.

What aspects are problematic or could work better?

I have not found any problems so far. I am truly pleased with my experience with the software.
And even when we have any issue or concer, the customer service is very helpful, they answer very fast and all the issues are solved in a matter of minutes.

What specific problems in your company were solved by this product?

The centralization of the information was a high need for our business. Since we started using LiveAgent we have saved a lot of time and reduced the number of errors, due to the fact of having all the sales data in the same place.

Are you a current user of this product?

Yes