LiveAgent for Online Travel Agencys

What are the best aspects of this product?

LiveAgent is very easy to implement. Our biggest fear when we did the research was the language and how difficult the tool would be for our team members (we have from all ages and countries); we can use the software in spanish and all of our team members learned how to use it very quickly!
Also we can work with our customers through all of our channels and all our markets.
We can customize everything inside and outside the software: for example, we can create our own chat, forms and call buttons according to our web site design; our emails are customized too.
There are 2 apps: LivePhone and LiveAgent that allows our team to work and talk to our travelers from everywhere.
The API integration was very easy! In a few hours we were integrated and creating tickets on LiveAgent.

What aspects are problematic or could work better?

We have experienced some little bugs, but the support team is excellent and they fixed all of them. And the most important: they always let us know when the bug is fixed!

What features/services would you like to see in future versions of this product?

I would like to have the Whatsapp integration; I know they are working on that, but the Whataspp API key is not available for everyone yet.

What specific problems in your company were solved by this product?

Our biggest challenge was to give an onmichannel experience to our customers: LiveAgent is the right partner for that!

Are you a current user of this product?

Yes