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User review of LiveAgent

LiveAgent is a great customer support platform

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

easy setup - chat buttons integration was piece of cake
many features (we\'re using mainly live chat and call center)
unlimited number of chat buttons - we placed different buttons on multiple websites
ability to chat and answer tickets simultaneously
detailed reports and statistics - can be filtered

What aspects are problematic or could work better?

design of interface - looks quite old-fashioned
it would be nice to have more themes to choose from

What features/services would you like to see in future versions of this product?

design update

What specific problems in your company were solved by this product?

customer support - real time communication with website visitors

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

free

What is your total annual cost for using this product?

1800

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
4
very good
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing