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User review of LiveAgent

LiveAgent helps us to provide excellent customer service

- by Horace

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

LiveAgent offers great options and features in order to provide great customer support. Within the software you can find automation options, departments, predefines and many other features. I like that it supports plain text and HTML emails, live chat calls. I like its design and the ability to keep everything organized. We get positive feedback from our clients and customers, we are able to send questionnaires via HTML format emails. With the automation we are able to send out emails and notifications quickly. And I often use its mobile app.

What aspects are problematic or could work better?

Sometimes it can be slow when running on less powerful devices. And you’re going to need some time in order to learn how this program works.

What specific problems in your company were solved by this product?

It helps us to handle customer request quickly and efficiently. We managed to improve our service speed and reliability with its features like notes, departments and automation. The best thing about this software is the fact that no client is left behind because there are great tools and features for converting live-chats into tickets.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.