LiveAgent is a first-rate live chat solution

What are the best aspects of this product?

LiveAgent has been my partner in resolving user issues for a long time now. That is because it has a simple yet flexible interface that allows me to work smoothly. Additionally, it has a host of tools that includes a ticketing system, a help deks, and a knowledge base, that let me address problems efficiently.

What aspects are problematic or could work better?

I have been using LiveAgent for a while now and yet I have not encountered anything that I might dislike. The developers can still improve the platform though, especially with the volume of requests you can delegate to certain groups in the organization.

What specific problems in your company were solved by this product?

Our company relies on LiveAgent to address customers' queries efficiently even though we only have a small support team.

Are you a current user of this product?

No