User review
of LiveAgent
LiveAgent is a great help
-
by Romana Vecerova
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The straight-forwardness of the system is great, it makes communication with customers much easier.
What aspects are problematic or could work better?
There is a folder bit on LiveAgent that appeared and won't go away.
What features/services would you like to see in future versions of this product?
A good would be section for your own personal notes that no one else would see. Or reminders to finish a task in LiveAgent.
What specific problems in your company were solved by this product?
The speed of communication with customers.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Events Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zoho Desk
Why did you decide to change it?
money
Are you satisfied with the change?
yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
-
What is your total annual cost for using this product?
-
Did you get any discount for this product? How much?
-
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features very good
4
Mobile Support very good
4
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
