LiveAgent is always effective with our customers to quickly resolve the issue.

What are the best aspects of this product?

Signing up with LiveAgent is easy, and the pricing is affordable, even for sole proprietorships. I loved the notifications that streamline response times and speed up action. It's great that we can have chatbots that are easy to set up, and it's great that LiveAgent gives us the advantage of attracting more customers.

What aspects are problematic or could work better?

I haven't experienced any complications with LiveAgent that I consider a problem that could impact workflow.

What features/services would you like to see in future versions of this product?

Increased search and filtering options, allowing us to more easily access old tickets whose reference numbers we don't know.

What specific problems in your company were solved by this product?

LiveAgent has supported our social media marketing efforts and our website, enabling us to have everything we need to help manage tickets.

Are you a current user of this product?

Yes