LiveAgent is Amazing!

What are the best aspects of this product?

The best aspect of this product is its ease of use and highly customization of what you need to improve support at your company. This has been the best experience to be able to use the customization to help collect stats on how to improve our support!

What aspects are problematic or could work better?

There are weeks where LiveAgent runs really slow or just straight up crashes and we would have to email them what's going on but their team is super fast at responding to emails and helping us out.

What features/services would you like to see in future versions of this product?

I would like to be able to message internally without using the forward feature, that could be a bit odd and hard to find for new people without being pointed to.

What specific problems in your company were solved by this product?

With LiveAgent we were able to track the progress of our work and support. This was very needed for our company.

Are you a current user of this product?

Yes