User review
of LiveAgent
LiveAgent is good way to go
-
by Michal Odvody
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Easy to use, to maintain, setup is quick and selfexplanatory (you dont need support, its pretty straight forward).
What aspects are problematic or could work better?
Just need better callcenter module. Thats all.
What features/services would you like to see in future versions of this product?
As mentioned above, just better callcenter.
What specific problems in your company were solved by this product?
B2B and B2C communications, mostly email. Than bussiness team support (product info and so on.)
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Just normal Exchange server for email communication.
Are you satisfied with the change?
Yes.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
We did it in house, so just few hours of work.
Did you get any discount for this product? How much?
Yes, we did.
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features very good
4
Mobile Support amazing
5
Customization ok
3
Security & Support
Security amazing
5
Customer Support amazing
5
