User review
of LiveAgent
LiveAgent is great.
-
by Jacek Szumski
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
You have your emails, calls and chats in one place.
What aspects are problematic or could work better?
I would like to have more Themes
What features/services would you like to see in future versions of this product?
The ability to modify the colours.
What specific problems in your company were solved by this product?
We use LiveAgent for all our email, call and chat communication with customers.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
I don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t know
What is your total annual cost for using this product?
I don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t know
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
I don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t know
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Customization very good
4
Security & Support
Security very good
4
Customer Support amazing
5
