What are the best aspects of this product?
With LiveAgent we are able to channel both digital and non-digital communications from one single place. From one place we are able to manage online chat, telephone system, social media, Q&A and the whole email exchange. With integrated automated functions we are able to get professional approach in providing customer service. I like that the agents are motivated by fun gamification tools and features. The mobile app works great. We are able to keep track of the utilization and customer satisfaction thankt to the reporting tools.
What aspects are problematic or could work better?
Sometimes it can be buggy but the support team is fast and always responsive in a timely manner to help us solve the issue with the bugs. Also, there are some features that we need like integration with Whatsapp, to open PDF files without saving them, and more CRM related features.
What specific problems in your company were solved by this product?
This tool helps us to create great interface and to extract all pertinent data from our CRM and webshop, to generate client’s history with past sales in preferences, reviews and many other things. The integration with Mailchimp and Zapier offers even greater experience.
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