What are the best aspects of this product?
LiveAgent is a one stop shop for all your ticketing needs. With the ability to intergrate social media messages into the system along with the live chat, email and now voice too, it is one of the best ticketing systems available today.
What aspects are problematic or could work better?
The reporting system has much to be desired. It is very confusing and also doesn't allow for exporting your data to excel or even as a well defined PDF report.
What features/services would you like to see in future versions of this product?
IP address blocking (which is apparently being worked on) to block harassing "customers.
What specific problems in your company were solved by this product?
The streamlined processing of client information and support requests from multiple data sources
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C