MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of LiveAgent
User review of LiveAgent

LiveAgent is one of the better ticketing systems

- by Clinton Forrester

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

LiveAgent is a one stop shop for all your ticketing needs. With the ability to intergrate social media messages into the system along with the live chat, email and now voice too, it is one of the best ticketing systems available today.

What aspects are problematic or could work better?

The reporting system has much to be desired. It is very confusing and also doesn't allow for exporting your data to excel or even as a well defined PDF report.

What features/services would you like to see in future versions of this product?

IP address blocking (which is apparently being worked on) to block harassing "customers.

What specific problems in your company were solved by this product?

The streamlined processing of client information and support requests from multiple data sources

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Mobile Support
4
very good
Customization
3
ok

Security & Support

Security
5
amazing
Customer Support
5
amazing