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User review
of LiveAgent
LiveAgent Streamlined Our Support and Boosted Efficiency
-
by Usama Idrees
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I really appreciate how easy LiveAgent is to use and how it brings all our customer communications—emails, chats, and more—into one platform. Their customer support team is also fantastic and always ready to help.
What aspects are problematic or could work better?
There’s a bit of a learning curve when getting familiar with some advanced features, and occasional updates might need a quick workflow adjustment.
What features/services would you like to see in future versions of this product?
I’d love to see more customizable reports and additional collaboration tools for the team, like project management integration.
What specific problems in your company were solved by this product?
Before LiveAgent, managing multiple channels was Zendesk. Now, everything is streamlined, and our team can respond faster and more efficiently, which our customers have definitely noticed!
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
We used Zendesk.
Why did you decide to change it?
We faced challenges with Zendesk’s complexity and scaling with our needs. LiveAgent offered a more streamlined and comprehensive solution.
Are you satisfied with the change?
Yes, it has been a major improvement.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
The cost was manageable and worth the features we gained.
What is your total annual cost for using this product?
The total cost varies but aligns with the value and features provided.
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Yes, we received a discount during sign-up, which added to the overall value.
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
