LiveAgent was just what we needed

What are the best aspects of this product?

LiveAgent doesn't use the same spam filter as many other email helpdesks, which is a huge plus. We haven't had any issues with customers not receiving our emails since switching over to LiveAgent.

What aspects are problematic or could work better?

I think the service looks a little clunky, it doesn't feel as nice to work in as similar services.

What features/services would you like to see in future versions of this product?

There's nothing I can think of that would improve the service other than a little more attention spent on the look of LiveAgent.

What specific problems in your company were solved by this product?

We no longer have our emails marked as spam which is exactly what we needed from this service.

Are you a current user of this product?

Yes